Question: Where is the store?
Answer: Ivy Gems Diamond Shop is located in Silom.
No. 388 Sida Building, Floor 3, Room 302AB, Suriyawong Subdistrict, Bang Rak District, Bangkok 10500
Question: What products do you sell?
Answer: selling real gold jewelry, real diamonds, real gemstones such as rings, necklaces, bracelets, pendants, necklaces, pendants, names etc.
Question: What services does the store have?
Answer: There are jewelry repair services, expand the ring site, reduce the site ring, transform the original jewelry
Question: How long is the production per order?
Answer: The production period of the jewelry is 7-14 days, unless some jewelry takes more than that. The shop will inform customers.
Question: What kind of jewelry store?
Answer: There are both 9k 14k 18k silver 92.5% and Platinum.
Question: What payment methods are available?
Answer: There are 3 payment methods, cash, bank transfer. And pay by credit card
Question: How to order products?
Answer: In case of wanting to pay with cash, customers can deposit 50% of the price. And pay the rest when the product is finished.
In the case of saving installments, customers can choose the form of saving installments. How many months And provide customers with a 10% deposit of the product price And customers will receive the products when the installment payment is completed in every installment
Question: How can I be sure that I will receive the real product?
Answer: Ivy Gems Diamond Shop Conducting business as a limited company With a government agency overseeing And inspect business operations, including paying taxes, such as the Revenue Department, the Ministry of Finance Department of Business Development Ministry of Commerce, etc. Customers can be assured that they will receive the products for sure.
Question: Which organizations have certifications?
Answer: Being a member of Thai Gem and Jewelry Traders Association, member no. 3996
Be a member of the Department of International Trade Promotion (DITP), Ministry of Commerce, Pre-Exporter type: Pre-EL, member number 1900999
Question: What are the installment savings of the store?
Answer: There are 4 styles in 10 months, 12 months, 40 weeks, 48 weeks.
Question: What gemstones are there in the shop?
Answer: There are all kinds of gems as the customer wants, such as diamonds, emeralds, rubies, topaz, sapphires, sapphires, etc.
Question: What quality diamonds do the shop use?
Answer: Use Belgium cut diamonds, water quality 99-100, white diamonds and there are many colors as the customer wants. And there are diamonds certified by GIA, GIT, HRD etc.
Question: Can I wear the color of the house for a long time?
Answer: Real gold body. Real silver case Authentic platinum body The color will not peel because the case will be the same color as the liquid solution.
Question: How to clean the ring?
Answer: Let the customer use the Sunlight dishwashing liquid. And use a toothbrush to scrub the case And the house will shine as before
Question: Does the shop make pendant names? And how is the price calculated?
Answer: Accepting to make name pendant according to the customer order. As for the price, it depends on the type of gold and the length of the name pendant. Each pendant uses unequal gold.
Question: Does the shop accept to produce products according to customer design?
Answer: Customers can design by themselves according to the style they like. Or customers can search via the internet as they like And can send pictures to the store to evaluate the production price
Question: What is the difference between a jewelry event and a gold shop?
Answer: Jewelry is craftsmanship and uses less percent of gold. Because if using the same percentage of gold as the gold shop, the body will be weak, twisted and easily broken.
Question: Can the jewelry be produced with 96.5% gold?
Answer: The shop does not accept jewelry production using 96.5% gold because the quality of the case is not according to the quality Or the store’s standards
Question: Why is jewelry expensive?
Answer: It is a work that requires skilled workmanship and is more complex than the job of a gold shop. To unwrap each beautiful piece of work requires time and experienced people. Then set with diamonds And high value gemstones
Question: Can the products purchased from the shop be pledged or sold?
Answer: All kinds of jewelry purchased from Ivy Gems Diamond Shop. Can be resold and pledged because it’s a genuine product